In the case of returns, the refund process will be initiated once we have received the product back in our Facility and have completed all the quality checks and verifications at our end. The mode of refund may depend on the mode of payment used by the customer at the time of placing the order.
In the case of replacements/exchanges, no refund will be issued; instead, the new product(s) will be shipped to the customer only after the original product(s) has/have been returned.
The entire amount paid by you for the product/service through any of the payment modes can be refunded in two ways:
- Original source transfer – The amount will be refunded to the source from where the payment was made by the customer at the time of placing the order. Ex: If payment was made via Debit Card then the amount will be refunded to the very Debit card-linked bank account used by the customer at the time of making the initial purchase.
- Direct Bank Transfer – The amount will be refunded to the customer-provided Bank Account details. We will ask for the bank or UPI details for the refund process.
Note: Providing accurate Bank details shall be the responsibility of the customer on their Babywish user account.
- If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during the refund process. Please ensure that the details that you enter are correct. Babywish will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
We will send you a refund confirmation email once the refund process is completed. Please allow 3-5 business days for the refund to show in your account.
Please refer to the information below for specific return and exchange situations.
Exchange & Return Address:
Babywish Ushas Inc,
F41, Wadala East,
Mumbai, Maharashtra 400037