We handle returns on a case-by-case basis with the ultimate goal of making our customers happy.
Customer Delight Policy
No question asked return policy, not happy with it? Return it. It’s easy! If you are not completely satisfied with your purchase, you may return it with your original sales receipt. We will happily exchange the item or refund your full purchase price if returned within 7 days of purchase, with less shipping and handling for online orders, for all new, non-worn products. Your satisfaction is of utmost importance to us, and we do everything we can to ensure your experience at babywish.in makes your life just a little easier. We welcome your feedback, so please share your feedback at feedback@babywish.in
We offer free returns for 14 days. We ask that the items be unworn and unwashed. Unfortunately, clearance or final sale items are not eligible for return.
If you need to return a defective item, please contact us via email at return@babywish.in or phone at 8879469269 and we’ll take care of you.
There are four easy ways to start a return:
1. Visit our self-service return portal
2. Email help@babywish.in
3. Call 8879469269
4. WhatsApp at 8879469269
How do I make an international return outside of India?
International babywish.in orders do not qualify for free returns or exchanges.
Category-wise Return Policy
Section I: Category and Returns Policy
| Category | Returns Policy |
| Fashion: (Clothing: Kids & Baby Clothing, Fashion Accessories) | 14 days Refund or Replacement This Product is eligible for return within 7 days of delivery. The End-User can exchange this Product for a different size/color or return it for a full refund provided to the End-User as Store Credit. Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in Brand packaging for a successful refund/replacement. Please note that customized Products ordered shall not be given a refund or Store Credit. |
| Baby Nursery & Care: (Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furniture, Nursery Décor, Baby Safety, Baby on Board) | 10 Days Refund or Replacement This Product is eligible for a free replacement, within 10 days of delivery, in the unlikely event of a damaged, defective or different Product being delivered. The End-User can also return the Product within ten (10) days of delivery for a full refund, provided as Store Credit. Please keep the Product in its original condition, with an outer box or case, user manual, warranty cards, and other accompaniments in Brand packaging for a successful return pick-up. The Babywish.in may contact the End-User to ascertain the damage or defect in the Product before issuing a refund/replacement. |
| Personalized Category: All Customized Printed items such as Romper, T-Shirt, Towel, Baby on Board, Cap, Pet wearables Items | Non-Returnable This Product is non-returnable due to products are customized & personalized as per the customer request. We recommend you to check sizes/measurements and all the details beforehand and then place the order. However, the Brand will provide a full refund or free replacement in the unlikely event of a damaged, defective, or different Product being delivered. The Babywish.in may contact the End-User to ascertain the damage or defect in the Product before issuing a refund/replacement. |
| Baby Care: (Baby: Bathing and Accessories including FMCG; Diapering, Innerwear (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding Products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products) | Non-Returnable This Product is non-returnable due to the Product’s hygiene/health and personal care/wellness/consumable nature. However, the Brand will provide a full refund or free replacement in the unlikely event of a damaged, defective, or different Product being delivered. The Babywish.in may contact the End-User to ascertain the damage or defect in the Product before issuing a refund/replacement. |
Please return the product in its original packaging, including all parts and freebies. When returning a product, please make sure that it is correctly packed. Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Babywish shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
Once the original product(s) has been received at our Facility and the quality check has been carried out, your replacement/exchange product will be shipped to your given address, in case of returns, the refund for the original product(s) will be processed, as applicable.
A fixed shipping charge of Rs. 50 shall be levied if the customer refuses to accept the original order with products eligible for replacement/exchange only or if the customer refuses to accept the replacement/exchange product(s), once the same has been shipped to the customer.
If any or all of the products that were originally part of an order placed using a coupon or offer are returned, then the coupon code/offer will no longer be applicable to the order. The benefit of the coupon/offer will also not be included in the refund. However, in the case of a replacement/exchange, the replacement/exchange order will get the benefit of the same coupon code/offer that was applied to the original order.
Refunds
In the case of returns, the refund process will be initiated once we have received the product back in our Facility and have completed all the quality checks and verifications at our end. The mode of refund may depend on the mode of payment used by the customer at the time of placing the order.
In the case of replacements/exchanges, no refund will be issued; instead, the new product(s) will be shipped to the customer only after the original product(s) has/have been returned.
The entire amount paid by you for the product/service through any of the payment modes can be refunded in two ways:
- Original source transfer – The amount will be refunded to the source from where the payment was made by the customer at the time of placing the order. Ex: If payment was made via Debit Card then the amount will be refunded to the very Debit card-linked bank account used by the customer at the time of making the initial purchase.
- Direct Bank Transfer – The amount will be refunded to the customer-provided Bank Account details. We will ask for the bank or UPI details for the refund process.
Note: Providing accurate Bank details shall be the responsibility of the customer on their Babywish user account.
- If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during the refund process. Please ensure that the details that you enter are correct. Babywish will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
We will send you a refund confirmation email once the refund process is completed. Please allow 3-5 business days for the refund to show in your account.
Please refer to the information below for specific return and exchange situations.
Exchange & Return Address:
Babywish Ushas Inc,
F41, Wadala East,
Mumbai, Maharashtra 400037